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Engineering Project Specialist [Multiple Positions Available

Location: South Bay (Cupertino)         posted: 09.19.22

EMPLOYER:        Apple Inc. 

JOB TITLE:          Engineering Project Specialist [Multiple Positions Available]

 

JOB ID:                1699577

              

JOB DESCRIPTION: Apple Inc. has multiple positions available for Engineering Project Specialists in Cupertino, California and various unanticipated locations throughout the USA. Design and develop product, platforms and strategy for the Conversational AI - Voice Channel for Apple retail customers. Serve as the owner of the Voice Product for Apple Retail. Determine and communicate development and deployment roadmap of features for product. Work to ensure funding and resourcing to realize roadmap. Write final requirements for all product changes and work with developers to translate functional requirements into technical specs. Serve as the central resource between business and developers for all phases of software development lifecycle, including: scoping, design, development, test, deployment, organizational change and production support. Organize cross-functional discussions and activities to ensure successful development and implementation of all product enhancements/changes, ensuring work is completed on schedule and within budget constraints. Serve as representative for the product and its users in all projects that would require potential modifications, upgrades and maintenance of the product or product line; acts as final decision maker in terms of impacts to the product. Set and measure critical KPIs and metrics like Containment, Task Completion, Customer Satisfaction etc., to drive product planning and optimization of Retail Online IVR and Voice product. Build prototypes of new Voice Design models that can be implemented for various markets of Apple Retail. International travel required 10%.

 

CONTACT: To apply, email your resume to: jobadv@apple.com, with reference to Job ID: 1699577. Apple is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.

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