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Digital Project/Program Specialist [Multiple Positions Avail

Location: South Bay (Cupertino)         posted: 10.12.20

EMPLOYER:        Apple Inc. 

JOB TITLE:          Digital Project/Program Specialist [Multiple Positions Available]

 

JOB ID:                 7884467

               

JOB DESCRIPTION: Apple Inc. has multiple positions available for Digital Project/Program Specialist in Cupertino, California. Generate business-driven digital insights using data science - based in analyzed channels of customer feedback in order to identify opportunities for product design and quality. Coordinate digital amplification or additional asset leveraging between teams to maximize positive business impact and operational optimizations. Coordinate all aspects of product launches: conduct core team meetings to discuss strategy, progress tracking and risks for product launches from start to finish. Provide pre-launch and post-launch updates across multiple levels of leadership and senior management (internal and external). Identify project and program risks, create and coordinate mitigation and contingency plans for in-flight and npi projects and programs. Market feature request to influence product quality in partnership with software, hardware and digital readiness and response engineering. Identify statistically significant volume and velocity changes over time in social media, seo and forums. Correlate trends and expand insight into customer on-domain behavior. Perform cross-channel analysis based on ad-hoc/incident-specific algorithms - across multiple products and incorporating trend analysis across customer feedback channels. Identify technical and non-technical root causes and coordinate prioritization and implementation of corrective action together with the core engineering teams - quantify impact using quality marketing-driven business metrics. Collaborate with internal and external partners such as contact center, marketing, engineering, retail, field service, global and regional teams to identify, influence and implement npi opportunities. Responsible for post-launch on-going digital insight initiatives, monitor top customer support drivers and identify corrective actions.

 

CONTACT:

To apply, mail your resume to: Apple Inc., ATTN: D.W., 1 Infinite Loop 104-1GM, Cupertino, CA 95014, with reference to Job ID: 7884467. Apple is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.

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