SF Bay Area Computer Jobs and IT Jobs

The Gap Inc. has opening in San Francisco, CA for:

Job Title: Director, Omni Channel Experience Strategy    

Job ID: R38302

Job Description: Drive the development of Old Navy’s long-term omnichannel strategic plan, including overseeing quantitative and qualitative analyses (e.g., market and competitor assessments, financial performance analysis, customer journey mapping etc.) and leading and partnering with cross-functional business partners. Being a thought leader, in partnership with cross functional leadership across Old Navy, to determine the long-range priorities for omnichannel based on internal assessment and priorities, competitive benchmarking, and customer insights. Liaising with business partners, proactively identifying and communicating business issues, brand priorities and sharing best practices. Identifying key issues, structure ambiguous problems, and develop workplans to drive insights. Synthesizing findings, structure presentations, and communicate action items and recommendations to senior management and cross functional leadership team to drive alignment. Providing leadership, direction and facilitate execution & implementation of strategic initiatives. Leading efforts to drive insights and build knowledge of key market, competitor, and customer dynamics. Analyzing competitor omnichannel strategies and performance to identify threats/opportunities. Scope and implement consumer insights projects/analyze consumer insights data to test hypotheses and identify actionable opportunities for Old Navy. Analyze emerging and potentially disruptive technologies and operating models and envision how Old Navy might leverage them to create a sustained competitive advantage.

Requirements Master's degree or foreign equivalent in Business Administration or a related field and 3 years of experience in the job offered or related role..

Experience and/or education must include: 

1. Growth strategy methodologies e.g., Strategic Choices Cascade, Growth Platform or Horizon Theory, Innovation Ambition Matrix, Growth Share Matrix, Porters 5 Forces, Portfolio Strategy etc.
2. Customer Journey Mapping & Pain-Point Analysis (Tool: Medallia / Method: Net Promoter Score Analysis)
3. Customer Emotional Journey Indexing
4. Human Centered Design (HCD) or Design Thinking
5. Creation of UI/UX design prototyping and Wireframing
6. Capability Maturity Assessment
7. Tech Enabled Process Transformation or Business transformation, including operating model design and implementation
8. Agile methodologies: Kanban visual management, Sprint and Scrum based implementation approaches.
9. Agile planning tools: Jira, Slack or Trello 

Job Location:     2 Folsom Street, San Francisco, CA 94105

Please reference job ID R38302 and submit resume online at https://www.gapinc.com/en-us/careers/gap-careers