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Senior Release/Process Analyst

Location: San Francisco (San Francisco)         posted: 04.04.23

 

 

EMPLOYER:                        Delta Dental of California

 

JOB LOCATION:                 San Francisco, CA - Telecommuting permissible from any location in the US

JOB TITLE:                            Senior Release/Process Analyst

JOB ID:                                 7886504

Salary:                                  $137,465 /yr - $169,282 /yr

 

             

DUTIES: Identify dependencies and mitigate risks and scheduling conflicts. Supervise progress to implementation plan and design a backout strategy. Develop, analyze, and manage application deployment and infrastructure maintenance plans. Work cross-functionally to help facilitate applications and infrastructure changes to pre and production environments using deployment automation tools. Secure applications checkout resources and facilitate checkouts in controlled environments. Monitor/police environment changes and ensure stability and quality. Ensure compliance with Enterprise Change Management guidelines, provide guidance to IT delivery teams in establishing discipline around build, delivery, and release process. Plan, communicate, and coordinate database refresh activities for controlled environments. Create and/or maintain process documentation/workflows, knowledge articles, and self-service guidance for applicable IT services. Collect and document business requirements for policy and process improvement, including automation efforts. Facilitate process workflow modeling to collaborate on process and policy improvements, automation capabilities, and clearly defined end-to-end use cases. Conduct maturity assessments against the policy/process activities to highlight areas of improvement or concerns. Define, update, deploy, and manage standards for multiple processes, to include identification of interdependencies between defined processes desired. Establish and support controls and procedures to review, assess, and prioritize these requirements for incorporation into tool and process designs. Extract reports and provide a high-level analysis of data for review in alignment with supporting ITSM-defined metrics. Review information and trends to ensure the output of processes is achieving the desired results and the corresponding services are meeting agreed upon service levels. Provide key management reporting of and metrics as they pertain to defined goals and objects and their critical success factors. Identify and assess issues and risks and bring inconsistencies and problems to the attention of management. Maintain a complete understanding of and adhere to all IT policies and processes. Organize advisory/review board and council meetings, record meeting decisions, report out on meeting minutes and action items; follow through to completion of action items. Manage the communication plans within respective management functions. Maintain an up-to-date master calendar for respective management functions. Participate in a 24/7 on-call rotation for one week a month and perform after hours support. Telecommuting permissible from any location in the US.

 CONTACT: Please reference Job ID: 7886504 and send resume to DDTA@delta.org.

 

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