Director of Professional Services

Certain, Inc.

Manage all aspects of client on-boarding/implementation and follow-on services engagements. Work with team to scale capacity for implementation through improving process, communication, and product feedback.

Lead software innovation, SaaS practices, and understand the evolving stages of SaaS businesses within the context of event industry. Utilize solid understanding of the “MarTech stack”, and marketing automation solutions such as Eloqua/Marketo.  Work with business intelligence applications to collect, build and report PS team Key Performance Indicators (KPSs). 

Requirements:  Master’s Degree or the foreign academic equivalent in MIS, CIS, Management of Distributed Information Systems, Engineering, Computer Science, or a related degree plus 2 years of experience as a Project Manager, Consultant, or related position.  Experience must include: 

• Design of functional specifications and user documentation

• Unit testing, UATs and user training

• Agile methodologies, Project KPIs, Business Objects, MicroStrategy and Microsoft SQL.

Place of employment and interview: Certain, Inc., 75 Hawthorne St., Suite 550, San Francisco, CA 94105; Human Resources Director; Mail Resume to Certain, Inc. Attn: Recruiting, 75 Hawthorne St., Suite 550, San Francisco, CA 94105 Include Job Code: 2021-01 in reply.